We want you to be happy with your purchase. If something isn't right, here's how cancellations, returns and claims work at Homei Living.

Cancellations

Orders may be cancelled within two (2) days of purchase and before shipment or pickup for a refund to your original payment method, less any non-refundable credit card processing fees.

Returns — Furniture and Home Products

Furniture and home products purchased in-store or online may be returned within five (5) days of receiving them:

• For full store credit, or
• For a refund to your original payment method, subject to a 15% restocking fee.

After five (5) days, all furniture and home product sales are final.

Returns — Building Materials

Building materials, including flooring products, may be returned within five (5) days of receiving them and are subject to a 15% restocking fee. Opened, installed, damaged, cut, or partial quantities are not eligible for return. After five (5) days, all building material sales are final.

Return Conditions

All returned items must be unused, undamaged, and in their original packaging. To start a return, email us at info@homeiliving.com with your order number.

What Can't Be Refunded

• Deposits for pre-ordered or special-order items are non-refundable.
• Delivery, shipping, assembly, and installation fees are non-refundable.
• A pickup fee applies if we collect the returned item.
• Custom orders and discounted purchases are final sale — they can't be cancelled, returned, exchanged, or refunded.

Wrong Item Delivered

If you receive an incorrect product, let us know within three (3) days of delivery with photos. We'll investigate and arrange to send you the correct product and collect the incorrect one at no cost to you.

Damaged or Defective Items

If a product arrives clearly and significantly damaged, take photos or video of the damage, refuse the delivery and contact us right away. If you accept the delivery and later find missing parts, a fault or a manufacturing defect, send us photos or video within 48 hours of delivery.

For the complete returns, refunds, cancellation and claims terms — including what isn't covered — please see our Store Policy.