You can order online at homeiliving.com or in person at our Richmond showroom. Online, add items to your cart and check out; you'll receive an order confirmation by email. If you'd like help choosing pieces, our team is happy to assist in the showroom or at info@homeiliving.com.

We accept major credit cards online. In the showroom, please ask our team about available payment options. Orders are processed once full payment has been received.

All prices are in Canadian dollars and exclude applicable GST/HST and PST unless otherwise stated. Taxes are calculated at checkout.

Contact us as soon as possible at info@homeiliving.com or (604) 238-6766. We'll do our best to help if your order hasn't been prepared or shipped yet. Custom orders can't be changed once production has started.

Delivery fees depend on your area and order type: Small Parcel Delivery $25 (small items and accessories); Richmond $169; Vancouver, Burnaby & New Westminster $199; Surrey, Delta & Coquitlam $229; Port Coquitlam, Port Moody & Langley $269; North Vancouver, West Vancouver & White Rock $299. Additional charges may apply for stairs, difficult access, oversized items, waiting time, remote locations or elevator restrictions. For other areas, contact us for a quote.

Because the fee depends on your exact area and delivery requirements, it isn't charged online — it shows as "confirmed after your order". After you order, our team will contact you to confirm the delivery fee and a delivery date, and to collect the delivery fee.

Yes — qualifying orders over $3,000 are delivered free across Richmond, Burnaby and Vancouver. Other orders and areas are charged by delivery area (see our Delivery page), and you can always collect your order from our Richmond showroom free of charge.

We'll contact you to book a delivery date once your goods are ready, and we'll give you an estimated timeframe when you order. Special-order and customized items take longer than in-stock items. Delays can occasionally happen due to logistics, weather or other circumstances outside our control — we'll keep you informed.

Please make sure your address is correct, book your building's elevator if needed, and clear a path for large furniture. If delivery can't be completed because of access issues or because no one is available, re-delivery or storage charges may apply.

Yes. Choose showroom pickup and we'll contact you when your order is ready. Pickup is free from our showroom at 12620 Bridgeport Rd #150, Richmond, BC V6V 1J4, open Monday to Saturday, 10am to 6pm.

Orders may be cancelled within two (2) days of purchase and before shipment or pickup for a refund to your original payment method, less any non-refundable credit card processing fees. Custom orders and discounted purchases can't be cancelled.

Furniture and home products may be returned within five (5) days of receipt for full store credit, or for a refund to your original payment method subject to a 15% restocking fee. Building materials, including flooring, may be returned within five (5) days subject to a 15% restocking fee; opened, installed, cut or partial quantities can't be returned. Items must be unused, undamaged and in their original packaging. After five days, sales are final. Delivery, assembly and installation fees are non-refundable, and a pickup fee applies if we collect the return. Custom orders and discounted purchases are final sale. See our Returns page and Store Policy for full details.

If an item arrives clearly and significantly damaged, take photos or video, refuse the delivery and contact us right away. If you find missing parts, a fault or a manufacturing defect after accepting delivery, send us photos or video within 48 hours. If you received the wrong product, let us know within 3 days with photos and we'll arrange the correct item at no cost to you. Email info@homeiliving.com with your order number.

Homei Living products are covered by a limited warranty against manufacturing defects under normal residential use: 1 year for furniture, and 2 years for electrical and motorized components such as power recline mechanisms. The warranty starts on the date of delivery or pickup. Products from third-party brands may carry their own manufacturer's warranty.

The warranty doesn't cover normal wear and tear, cosmetic damage, misuse, accidents, improper installation, unauthorized modifications or repairs, commercial use, or damage caused by improper care or environmental conditions.

Email info@homeiliving.com with your order number or proof of purchase, a short description of the issue, and photos or a short video. We may inspect the product and will decide the appropriate remedy — repair, replacement or replacement parts.

Our power leather sofas and armchairs recline at the touch of a button on the side of the seat, and selected models also have adjustable headrests. They need to be placed near a power outlet. Visit our showroom to try them in person.

Electrical and motorized components — including motors, recline mechanisms and controls — are covered by a 2-year limited warranty against manufacturing defects under normal residential use. The rest of the furniture is covered for 1 year.

Selected pieces can be customized — for example, size, materials and colours from our available options. Custom orders are final sale and can't be cancelled, returned or refunded, and they take longer to produce. Contact us or visit the showroom to discuss your project.

Yes. Our team offers furnishing and interior design services, from a single room to a whole home, as well as custom home and renovation projects and custom furniture for hotels. Visit our Design Services, Custom Home & Renovation or Hotel Furniture pages, or contact us to get started.

Our showroom is at 12620 Bridgeport Rd #150, Richmond, BC V6V 1J4, open Monday to Saturday, 10am to 6pm. You can see and try our furniture, compare materials and finishes, and get design advice in person. Call (604) 238-6766 or book a visit online.

Follow the care instructions for each product. As a general guide, dust and wipe surfaces regularly with a soft, dry or slightly damp cloth, avoid harsh chemical cleaners, and keep furniture away from direct sunlight, heat sources and excess moisture. Damage from improper care isn't covered by the warranty.